Return and Refund Policy

Cancellation Period

At KreaLab, we want you to be completely satisfied with our services. If you wish to cancel a project or request a refund, you have 14 days from the date of project initiation or contract signing to initiate the process, unless otherwise specified in your project agreement.

Refund Process

Refund eligibility and amounts are determined on a case-by-case basis and in accordance with the terms of your project agreement. For projects that have not yet commenced or where minimal work has been delivered, we will work with you to find a fair resolution. Refunds may deduct costs already incurred, including research, planning, or partial deliverables.

Eligibility for Refunds

To be eligible for a refund:

• The request must be made within the cancellation period, where applicable.
• Project deliverables must not have been substantially completed or delivered.
• Please provide your project reference or order details when contacting us.

How to Request a Refund

To start the refund process, please contact our team at hello@krealab.digital with your project details. We will guide you through the steps and respond within 5 business days.

Refund Timeline

Once your refund request is received and reviewed, we will notify you of the approval or rejection. If approved, the refund will be processed within 14 business days, depending on your original payment method.

Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please reach out to us at hello@krealab.digital.

Thank you for choosing KreaLab. Your satisfaction is our priority, and we strive to make every project a success.